At Northern Virginia Doctors of Optometry We Let Our Customers do the Talking!
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As a traveler with an eyeglass issue,I found these people to be very helpful I was a drop-in client
Dr. Smithson and his team are phenomenal ~ extremely professional, friendly and knowledgeable. Brian was a huge help in my new journey of progressive full time glasses adventure ~ I greatly appreciate all of you!Highly recommend
This is an EXCELLENT place to get glasses. Dr Giles is wonderful and makes my eye exams a breeze. I have been coming here for 6-7 years and there are many great things about this facility but the # 1 reason why I come here and will not go anywhere else is my optician Brain! This man is a genius when it comes to anything optical. I have recommended him to several people that were having various problems and he was able to solve issues that others had failed at. His customer service is is exceptional and when he is working with you it's as if you are the only person in the room. Don't hesitate to try out this facility but if you want their BEST, request Brian when it's time to work with an optician and you won't regret it.
Was visiting family in DC and the airline lost my luggage (and my daily contacts supply!) They were very friendly and were able to get me replacements within 5 minutes of walking in the door. Great customer service, highly recommend!
Great service and a friendly environment.My appointment was directly on time, and that's a blessing compared to other places I've heard of because I was on my lunch break at the time. The doctor was cognizant of my time constraint and did the exams and had all the paperwork ready to go, however they were able to tell me about a retina issue I had and gave me a referral to a specialist to ensure it wasn't serious. Superb care and service with my time and health.Getting my glasses on the other hand was just as good. Remember, if you're getting your glasses from here, you're working with brand names that are high-end. I bought a pair of eyeglasses that my insurance partially covered, but little did I know that the high cost also meant great service: I showed up a few months later with my glasses missing a screw to the ear hook joint. No other optometry office would do it for me, so when I showed up, I fully expected them to not help me, either. The girl (I forgot her name) took my glasses to the back with no questions asked (except a "How did THAT happen?" look on her face, haha), and a few minutes later, came back with the screws replaced and the lenses wiped clean.As I write this, about another 2 months later, I would need to go back in again: The screws fell out and I can only fit the glasses on one ear. Hope they're still cool with that...
I started going to Northern VA Drs of Optometry about 19 years ago because I finally needed glasses, and my husband was very satisfied with NVDO. All their staff have been, and are, so professional, caring, friendly. Dr. Doan is so very thorough, patient and caring; she spends precious time with me until all my questions are answered. Miguel has patiently helped me through quite a few pairs of glasses over the years, always there to advise, to repair or tweak when necessary. I have never had a bad or uncomfortable pair of glasses, as they are perfectly tuned to my eyes and face. The reception/check-in/check-out staff are always courteous and efficient. Even though I moved from northern Virginia to northwest DC eight years ago, I continue to consult with this wonderful team of professionals.
Very helpful and knowledgeable sales staff at the eyeglasses shop. They worked with me to find frames that would fit my small face, doing research online to help locate what was available. They were extremely courteous on every visit I made to the shop, even offering to adjust glasses from another store before I had even made a purchase there. After an experience with brusque and disinterested sales staff at LensCrafters, I am definitely coming back here.
This review is for Dr. Christina Giles, O.D....I never thought I would say this about an optometrist...but I love Dr. Giles. She is always so friendly, personable, but yet extremely thorough and professional. I would rather a brusque doctor who is competent than an overly nice one who doesn't do a good job, but Dr. Giles is both competent and warm! She takes her time explaining any questions you may have and is just so patient in general. She is also very thorough. Even though I am low risk and very young...when she saw I might be developing glaucoma she made sure to take precautions by having me do the necessary tests and to check in with me after a few months. It wasn't about trying to make money - it was truly her doing an amazing job. I cannot say how much I enjoy my experience - and to top it off she always so fashionably dressed! The front desk staff and the optometrist helpers are just ok - not always so friendly. The other added bonus is the young gentlemen who helps you with the frames in the front. I think his name is Chris? There is an older woman and gentlemen who are there sometimes and they aren't so great but "Chris" is soooo patient with you, he remembers you even after a year, and gives honest and tasteful feedback on frame choices.
I have lived in California and Colorado recently moved back to Virginia where I grew up I was looking for a place that I would like as much as I did in California and Colorado.I was nice to find a place that I liked the same as those places. I used to live in VA many years ago and am back again. Northern Virginia Doctors of Optometry was just as wonderful as they were. I highly recommend them.
They were prompy with my appointment and everything went well. The team is very nice. It is a very busy office, but I can understand why. They are punctual, but take their time with patients. Overall, a very good experience.